IREM Certified Property Manager (CPM) Practice Test

The choice indicating that management has less control over personnel quality correctly identifies a significant challenge associated with courtesy patrols. When management employs outside agencies or third-party security personnel, they often relinquish some degree of oversight regarding the specific qualifications and training of the individuals assigned to the property.

This can result in variations in performance levels and inconsistencies in the manner in which the patrols enforce property rules or interact with residents and guests. Management's lack of direct involvement in the hiring and training processes means they cannot guarantee that every member of the patrol meets their standards for professionalism, communication, or conflict resolution.

In contrast, other options do not accurately reflect the typical disadvantages of courtesy patrols. For example, stating that they are always less expensive overlooks the possibility that quality personnel, although costly, could lead to better safety and resident satisfaction. Similarly, saying that management has more control over quality and scheduling is misleading since the opposite tends to be true when relying on external personnel. Lastly, the claim that personnel are always familiar with the property can vary significantly; if the patrols are rotating or if management fails to provide a thorough property briefing, familiarity may not be guaranteed.