IREM Certified Property Manager (CPM) Practice Test

Frequent turnover of maintenance staff is typically not seen as a factor contributing to the establishment of a well-managed property. Consistency and reliability in property management are essential; having a stable maintenance team ensures that staff can build familiarity with the property, its systems, and its residents. This familiarity leads to more effective and timely responses to issues, enhances the property’s maintenance standards, and reduces disruptions that might arise from constantly training new staff.

In contrast, proactive communication with residents, a routine schedule for maintenance tasks, and building positive tenant relationships are all practices that actively contribute to effective property management. Proactive communication helps in addressing resident concerns promptly, fostering a feeling of community and responsiveness. A routine maintenance schedule ensures that property upkeep occurs regularly, preventing larger issues from developing. Building positive relationships with tenants is critical for tenant retention and satisfaction, which ultimately contributes to the overall success of property management.